At Subonline, we strive to ensure complete customer satisfaction. You may return or exchange your purchase within 7 days if it does not meet your expectations.
Eligibility for Return/Exchange
Items purchased at full price can be returned or exchanged within 7 days. However, the following conditions apply:
- Items must be in their original packaging with labels and tags attached.
- Items must be unused and in their original condition.
Return/Exchange Procedure
To initiate a return or exchange, please follow these steps:
- Email our customer service team at Info@subonline.com.pk within 7 days of receiving your order.
- Provide your order number, reason for return/exchange, and whether you prefer a refund or exchange.
- Our team will respond within 24 hours with Instructions.
Refund Process
Refunds will be processed within 1 working day upon receipt of the returned product. The refund will be credited back to the original payment method.
- For credit/debit card payments, refunds will be processed within 1 working day.
- For cash payments, refunds will be made via bank deposit or transfer.
Exchange Policy
Exchanges can be made within 7 days. Please follow the return procedure and specify the desired replacement item.
Shipping Costs
You will be responsible for return shipping costs.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Sale/discounted items
- Fragrances
- Accessories
- Items not in original condition, used, or damaged
Contact Us
If you have any questions or concerns about our return and refund policy, please contact us at Info@subonline.com.pk. Our customer service team is available to assist you from 9 am to 6 pm, Monday to Saturday (excluding public holidays).
Policy Changes
SubOnline reserves the right to change, cancel, or amend this policy without prior notice.
Thank you for shopping with SubOnline.